Hello! London (Hello! Books, 1)

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Solutions were welcomed from the drivers themselves, who contributed 2,600 ideas to improve the customerexperience, the best of which were implemented on the network. Please note that Holly Nesbitt-Larking cannot respond to subscription enquiries HELLO! SUBSCRIPTIONS

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The portal’s prime focus is to connect people all over the globe digitally and provide them with digital platform. We bring the fastest and factual News, Top Breaking Headlines on current affairs around the world. We are a people-centric portal and an initiative to know the world better ranging issues from politics to sports, business to education, science & technology, lifestyle, entertainment and various other issues of the world. Be careful though: if you use this phrase to greet someone Irish and are not Irish yourself, it is possible that they might think you are making fun of them!

drivers completed their training between June 2016 – March 2018 and the results of the programme were compelling: It is also common to say “Good morning, sir/madam” when greeting someone in a formal situation whose name is unknown. This is often heard by staff talking to customers in shops, restaurants and hotels. Furthermore, driver interaction levels in TfL’s customer satisfaction survey peaked at 87 points, including a 23% increase in the score for providing information during delays. This funny greeting came from hip-hop culture in 1990s America. It is still commonly used in the US today. 15. What’s up? Senior Leadership garage visits to appropriately challenge thinking around the sustainability plan for the programme.

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Slang is fun to learn: it’s informal and a little bit silly, and using it signifies to someone that you’re on friendly terms. Here are some different ways to say “hello” to your good friends and younger relatives. 14. Yo! All these issues highlighted the role a driver could play in the human side of the bus customer experience. When people meet, it is a common practice to shake hands. A handshake generally lasts for a few seconds, which gives enough time to say “Pleased to meet you”. 3. How have you been? Improving the customer experience for 6.5 million bus passengers was the ambition set out by Transport for London (TfL). To do that, it decided the best way to drive loyalty, reduce complaints and maintain revenue was to improve the customer service skills of London’s 13,000 bus drivers.This is one of the respectful greeting examples you can use replying to someone you meet for the very first time. For example: The issue was that, despite record reliability and improved real-time information, London buses generated two-thirds of all TfL’s complaints. The complaints flagged up inconsistencies in the day-to-day customer experience on the capital’s buses. Customer commendations are currently at their highest level since the survey began, with a 77% increase.

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If you are looking for a VERY formal phrase for someone you meet for the first time, this one will be the most suitable. While this salutation is quite uncommon today, you can still hear it from older people. If you are learning English to chat with a partner or friends, surprising them with one of these weird conversation starters can be very funny. Here are some less serious “hellos” and tips on when to try them for maximum effect. 23. Ahoy! Keep in mind that “Goodnight” is not a salutation. In formal communication, it is used to say goodbye. For example: When greeting each other in a formal setting, British people are more likely to describe it as “lovely” to meet someone than “nice”. If you travel to the UK, you will notice that many people use the word “lovely” to mean the same as “fine” in American English. To British English speakers, it sounds kinder and more sincere. 19. Are you OK?TfL also followed up the drivers suggestions asked at the event, with a “you said we did” campaign. Sometimes you need to use more formal or business language to keep a professional tone. Here are the most common situations when such greetings are necessary: The reputation of London buses saw a significant uplift, including a 10% increase in the score for ‘London buses have friendly and helpful staff’ and an 11% rise in the score for ‘London buses are on the way up’. TfL also used roleplay to enable the drivers to see situations from other perspectives. The two-day programme included ‘a day in the life of a bus driver’, where actors role-played scenarios raised in common customer complaints. The team also ran quizzes and group work to facilitate a deeper discussion around the challenges to providing great customer service.

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To show your respect, you can also add the person’s last name to your greeting words. Usually, native English speakers tend to be more informal even in business communication and use the person’s first name after the salutation: When you have not seen a person for a while or meet somebody unexpectedly, use one of these friendly greetings. You can use them at the beginning of a conversation, or just after the initial “hello”. Therefore, the customer experience programme we created (named ‘ Hello London’) was designed around the customer’s perceptions of the service that they receive and it focused n the following themes: The final stage of our Steps to Change methodology focuses on Live It activities to really embed new behaviours in an organisation. To harness the desire for change that is created on the programme, in partnership with TfL, we developed a comprehensive sustainability plan including:

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This is a casual way of asking “How are you?” People prefer to ask one of these questions after the main greeting. Usually, it is followed by a brief, positive answer. For instance: This is a very common slang way to say a chilled-out “Hi” to a friend. It is a shortened version of “Are you alright?”. Once again, a suitable and friendly answer is “Not bad, mate, you?” 21. Hiya! This is a short version of “What’s up?”, which was very popular in America in the early 2000s. Now it is mostly only used ironically or in text. 17. Heyyy