Yinke Hard Case for Sony WH-CH520/510/ JBL Tune 510BT Headphone, Travel Protective Cover Storage Bag

Product Information

After the computer has loaded the device and the drivers for the headphones, you should see that the device has been connected successfully. There are transmitting and receiving Bluetooth devices. Your phone can send music to a speaker, but not the other way around. Some TVs support Bluetooth remotes, but not Bluetooth headphones. The headphones need a different Bluetooth profile than the remote control.

Although uncommon, it’s possible that two devices are successfully paired, but refuse to connect. If you’re sure this is not caused by a low battery level or a mismatch of Bluetooth profiles, delete the pairing information and pair the devices again to solve this glitch. You can delete ( Forget / Remove device) Bluetooth pairing information in your phone’s or computer’s Bluetooth menu. For more information, visit the article: What’s the easiest way to pair my Bluetooth headphones with an Android phone? Tap Disconnect to disconnect your device but keep its pairing information, or Forget to delete its pairing information.Type your search word (e.g. ‘Bluetooth pairing’) in the search bar in the top left-hand corner, as shown in the screenshot below. You can usually find everything you need to know about Bluetooth and your product in its manual. To find your online manual, follow these steps: When you meet a new person, you usually introduce yourself first and exchange basic information. You won’t have to do this again the next time you meet your new acquaintance - unless you forget who they are or vice versa. I can’t pair devices: make sure the Bluetooth profiles of your devices match What is a Bluetooth profile? Turning Bluetooth OFF and ON again is especially useful when the device you want to connect to doesn't appear in the Bluetooth menu list. Turning Bluetooth OFF and ON again refreshes the list. This tip applies to smartphones, computers and TVs.

NOTE: For how to enter the pairing mode onyour Bluetooth device, refer to the manual supplied with the product. Alternatively, search for 'Bluetooth' using the search tool located in the taskbar, as shown in the screenshot below.Bluetooth pairing will occur, or the Bluetooth connection will be activated if you’ve previously paired the devices. If there is still no audio, try pairing the headset or speakerto another computer or to a cellular phone that has Bluetooth audio streaming capabilities and supports the Advanced Audio Distribution Profile (A2DP). Some devices (e.g. the WH-1000XM4 headphones) can simultaneously connect to two Bluetooth devices. This is called a ‘multipoint connection’. For more information, visit the article: Connect the WH-1000XM4 headphones to two devices (multipoint connection).

If you have paired your Bluetooth device with different devices before, your device may have automatically connected to another device without you knowing it. Make sure you disable that connection before attempting a new one.

First-time pairing versus second-time pairing 

The Bluetooth device you’re trying to connect to may not show up in the Bluetooth list if it’s already connected with a different device (e.g. a relative's phone might already be connected to your speaker or headphones without you noticing). You need to disable that connection first. However, according to your headphones / speakers setup, you might not hear sound coming from the headphones/ speakersyet. If that's the case, go through the following additional steps below to set them as the default speakers. Hold it close to the NFC logo (e.g. left headphone cup on WH-1000XM4). You don't even have to power on your headphones. They will turn on automatically.

I'm struggling to connect two Bluetooth devices for the first time or pair a second device. Linking two devices for the first time is called Bluetooth Pairing and is often activated automatically when you're using your product for the first time. We refer to pairing to a subsequent device as 'second-time pairing'. Please continue reading the article below. Many new Bluetooth devices (e.g. wireless headphones) automatically go into pairing mode the first time you turn them ON. Your device becomes discoverable on its own. At this point, your device doesn’t have any pairing information saved. However, when you pair a second device, you must manually activate pairing mode. Your device won’t enter pairing mode automatically, unlike the first time. Bluetooth pairing is similar. When two Bluetooth devices are pairing, they exchange information. They establish a connection and recognise each other in the future without any introduction - unless one device forgets the other one or vice versa. Also, there’s a limit to how many Bluetooth devices you can pair. Most smartphones can save Bluetooth pairing information for up to eight devices. That limit means your phone will delete the oldest pairing information if you try to pair a ninth device. With many Sony Bluetooth devices, activating pairing mode is done by pressing and holding the pairing/power button on your device for about 7 seconds. You will often hear an audio cue or see a blue flashing LED to inform you that your device has entered pairing mode. Your device will remain in pairing mode for a few minutes and will turn itself off if the pairing procedure isn't successful.

NOTE: This process can take up to 15minutes. Do not turn off or restart your computer during this process. Once the computer detects the device, it will then automatically proceed to installing the driver, after which the device will be added to the computer's list of devices.