Joined in 2023 
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To prevent the cable becoming pinched between the nozzle and the sump, and to prevent water traveling down the wire and causing water to escape from the sump tank, place the cable in the provided slot in the right hand side wall of the sump.
To clean the transducer, remove it from the fire and dry carefully. Once dry, clean with the brush provided with your fire.
This electric fire features Optimyst 3D flame effect which can be used with or without heat, which instantly adds an inviting, warming glow to the room. This fire can be operated by the manual controls located on the unit or the easy to use remote control. Optimyst uses ultrasonic technology to create the world’s most realistic flame effect, with an ultra-fine water mist that mimics flame and smoke. As the mist rises through the logs, warm light is emitted which reflects against the water, creating an incredibly realistic 3D illusion of flames and smoke which is commonly mistaken for the real thing.
I am posting this because I am having problems which seem slightly different from all other Optimyst problems I've read about here Then, between 5 and 15 minutes later, I hear a beep, the lights go out and the mist production ceases. If I leave the fire in this conditon it will somehow re-set itself after between 10 and 15 minutes, turning-on lights and mist to resume its normal, and very satisfactory, operation. This "start, stop, re-start" cycle continues for as long as the fire is left turned-on My Fire is a 10-year-old Charlotte CRT20BR and has the blue tank and grey sump, and it is only ever used for the visual effect, never for heating. In all those years the fire has perfermed faultlessly, until very recently. Here's what's started happening:Place the new transducer into the sump, ensuring that the transducer is correctly placed – the tab on the transducer should be lined up with the moulded recess in the sump and the unit should be sitting flat. As advised in the instructions for your Optimyst product, the transducer should be cleaned every two weeks and only filtered water should be used to fill the water tank/sump. If tap water is used, a build-up of limescale can impact the operation of the transducer and seriously hinder the smoke and flame effect. Ionised and distilled water should also not be used.
EASY TO INSTALL - An out of the box solution, electric stoves are free standing and can simply be placed in a traditional fireplace, recess or around the home, to transform your space in an instant The Dimplex Optimyst range is state-of-the-art, using established ultrasonic technology to create an ultra-fine water mist that rises up and works with the under fuel bed lighting to give a fully three dimensional fire effect. The result is so authentic that it is regularly mistaken for true flames and smoke.
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Should you not be available upon delivery the courier may; leave the parcel with a neighbour, return the following day or leave the parcel in a 'safe place' on your premises, as per their terms. Ample do not accept any responsibility for parcels left safe should they go missing or become damaged from the choices made by the courier on delivery. Additionally: I have cleaned the transducer disc, although it didin't appear to need this . . . and it made no difference; I replaced the disc with same number (RM 0202) discs but these did not produce any mist at all (tried all three supplied with the same non-result). Replacing the original disc resulted in the return of sporadic mist, as stated earlier The glass disk transducer is the visual heart of our Optimyst range, sitting inside our products and creating the ultra-fine mist that forms a key part of the world’s most realistic flame effect. How does it work? OPTIFLAME FLAME EFFECT - Our popular realistic flame effect with cost effective LED lighting. The flame effect works independently of the heater, so you can enjoy a cosy, warm ambiance all year round
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